FAQ
SHIPPING
WHAT SHIPPING PROVIDERS DO YOU USE?
Domestic Orders: All items are printed in and shipped from one of several locations in either North Carolina, Texas, and Michigan. We use USPS, UPS, FedEx and DHL depending on the size of your order and whichever service is offering the fastest and lowest rate at the time of your order. On average, most orders should arrive within 5-8 days (this timeframe includes custom production + shipping combined). You will also receive notification and tracking information via email when your order has shipped.
International Orders: Ship time ranges from 1-4 weeks depending on proximity to Detroit, MI & the destination country’s policies related to international shipments in the wake of COVID-19. Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended. We also partner with carriers like USPS, FedEx, DPD, and DHL to give you and your customers the best possible shipping experience. International shipping can be tricky (full transparency). It is reliable, you'll get it, but it is very slow.
I RECENTLY ORDERED, WHEN CAN I EXPECT MY ORDER TO SHIP?
All items from our site are custom and printed on demand just for you. It may take longer than non-custom products due to special attention and processes needed to prepare your items. Orders are processed & printed within 2-5 business days, then ready to ship.
If it's been over 14 days since your order date and you haven't received your shipment yet, please reach out to us.
RETURNS & REFUNDS
WHAT IS YOUR RETURN POLICY?
Shop with confidence knowing you can return within 30 days of purchase.
Concerned about sizing? If your item doesn't quite fit, reach out if you need to swap it for a different size. Check our size chart to pick the perfect fit for your chosen style. Look for the size chart on each listing when choosing your size.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Refunds are processed within 7 days from when we receive the item(s).
WHAT PRODUCTS DO YOU USE?
PRODUCT DETAILS
Our Basic Unisex T-Shirt is a Gildan brand, featuring:
- 5.3-ounce, 100% cotton (99/1 cotton/poly (Ash) & 90/10 cotton/poly (Sport Grey), 50/50 cotton/poly (Dark Heather)
- Heavyweight classic unisex tee
- Taped neck and shoulders; Tearaway label
- Made with sustainably & fairly grown USA cotton
Our Deluxe Unisex T-Shirt is a Bella+Canvas brand, featuring:
- Solid colors are 100% Airlume combed and ring-spun cotton
- Ash color is 99% combed and ring-spun cotton, 1% polyester
- Heather colors are 52% combed and ring-spun cotton, 48% polyester
- Athletic and Black Heather are 90% combed and ring-spun cotton, 10% polyester
- Heather Prism colors are 99% combed and ring-spun cotton, 1% polyester
- Fabric weight: 4.2 oz./yd.² (142 g/m²)
- Pre-shrunk fabric
- 30 singles
- Side-seamed construction
Our Luxury Men's Tri-Blend shirt is a Next Level brand, featuring:
- 4.3-ounce, 50/25/25 poly/combed ring spun cotton/rayon, 30 singles
- 1x1 rib knit neck
- Shoulder to shoulder taping
- Side seamed
Our Ladies Cotton T-Shirt is a Gildan brand, featuring:
- 5.3oz 100% preshrunk cotton
- (99/1 cotton/poly (Ash), 90/10 cotton/poly (Sport Grey), 50/50 cotton/poly (Dark Heather)
- Feminine 1/2 inch rib mid scoop neck; sideseamed with slightly tapered Missy fit
- Double-needle stitching throughout; seamless rib at neck
Our Men's 3/4 Sleeve Raglan Tri-Blend Tee is a Next Level brand, featuring:
- Premium 32 singles Tri-Blend Raglan T-Shirt
- 4.3 oz; 50% polyester/25% combed ringspun cotton/25% rayon jersey
- Fabric laundered for reduced shrinkage
- Care: Machine wash cold; Tumble dry low
Our Youth Cotton T-Shirt, featuring:
- 5.3-ounce, 100% cotton
- (99/1 cotton/poly (Ash) & 90/10 cotton/poly (Sport Grey), 50/50 cotton/poly (Dark Heather)
- Non-topstitched, classic width, rib collar
- Taped neck and shoulders
CUSTOM ORDERS
HOW DO I PLACE A CUSTOM ORDER?
Before ordering, please send an email to: contact@shirtsondeck.com with the details of your request. Please include the custom details you would like.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
WE ACCEPT
We accept most major credit cards, including Paypal, Apple Pay, and Google Pay. Please remember, only one payment method can be used per order.
HOW DO I GET INVOLVED?
If you are a current or former athlete who would like to create your own custom mascot shirt, please send us an email at contact@shirtsondeck.com. We will be in touch with the details.